Following the first official response statement on the global coronavirus pandemic, TLT-Turbo has continued to prove operational resilience in its operations across the globe. This is largely due to the efforts of the TLT-Turbo global team and the implementation of various innovative measures including remote service support and virtual model acceptance testing. These factors have allowed TLT-Turbo to continue providing the high level of service that their clients have come to expect – with some formally showing their appreciation for the ways in which TLT-Turbo’s support has contributed to their operational continuity.

In the three months since TLT-Turbo released their initial COVID-19 response statement, they have announced several new contracts for high profile clients across the globe. Most notably this includes the supply of Sinter fans and two CDQ fans for various clients in China and an order for low flow MVR fans to a client in Colombia.

TLT-Turbo, Global Co-Managing Director, Rainer Redinger: “We knew that to a large extent our resilience in the face of such a significant global challenge would stem from the expertise and commitment of the TLT-Turbo global team. Securing of these orders demonstrates the perseverance of the sales representatives and engineers involved and speaks to the reliability of our products on the market. These same factors will ensure that we endure through the COVID-19 pandemic and current global market downturns and emerge stronger than ever.”

Travel restrictions imposed around the globe, posed a challenge to the delivery of
TLT-Turbo services and fans. TLT-Turbo implemented Remote Service Support that facilitates remote service, maintenance, repairs and troubleshooting. Using an audio-visual connection that allows the exchange of images and data between TLT-Turbo experts and customers, TLT-Turbo’s team can guide customers through the process of making simple repairs and adjustments in real time.

Along with this, to facilitate the delivery and commissioning of new fans, TLT-Turbo’s R&D team have also rolled out Virtual Model Acceptance Testing. TLT-Turbo made aerodynamic model acceptance measurements and final acceptance testing available for customers to attend virtually. They are now done through software that combines video conferences with a connection to virtual reality on smartphones, tablets, smart glasses or a video screen.

“This is a major advancement in the digitalization of our offering. In future, even as we move into a post-COVID world, these platforms will remain an alternative option to conventional model acceptance testing, trouble shooting, repairs, inspections and many other services for all customers as it saves them both time and money,” Mr. Redinger explains.

These efforts add to the crucial support of the regional TLT-Turbo offices across the globe that are starting to re-opening following various national lockdowns.
TLT-Turbo Africa has been operational through the continuing national lockdown in South Africa that was instituted on 26 March 2020. They have been registered as an essential service which allows for manufacturing activities with 30% of their usual staff complement per shift. “We are currently on a two-shift system of six hours per shift for operational staff. Even with limited staff, we have managed to make key deliveries to our customers,” says TLT-Turbo Managing Director, Christo Gelderblom who goes to explain that strict hygiene and safety protocols are being adhered to and that non-essential staff are still working from home. “We have received a number of orders since we returned to work and are expecting a few more in the weeks to come as South Africa’s lockdown alert levels are being lowered.”

In Korea, TLT-Turbo representatives have been able to recommence visits and meetings at client sites while adhering to strict hygiene, prevention and social distancing measures. The regional office has reported that they are almost back to business as usual while taking every measure to protect the health and safety of their staff. Their manufacturing facility continues to be fully operational.

Currently, TLT-Turbo manufacturing facilities in the USA, Germany and China are also operational. TLT-Turbo Global Co-Managing Director, Xiongfei Zhao: “We have done everything in our power to keep our processes running as smoothly as possible. We have complied with all required hygiene regulations and have developed our own additional safety measures to ensure that our staff are taken care of. We have also ensured that our customers are able to reach us by making our team accessible on electronic platforms as they continue to work from home.”

This accessibility has allowed TLT-Turbo’s customers to continue to rely on the products and services that play a crucial role in their daily operations. Several customers have sent in words of gratitude for the role that TLT-Turbo’s products and support have played in keeping them going.

Currently, TLT-Turbo continues to encourage concerned clients and suppliers to reach out their TLT-Turbo representatives in the various regions. Locate your nearest point of contact here.

TLT-Turbo GmbH is closely monitoring developments around the spread of coronavirus (COVID-19), and our priority remains the safety of our employees and our clients. Importantly, our employees remain dedicated to ensuring we deliver on our commitment to our clients amid these challenging times.

TLT-Turbo, Global Co-Managing Director, Rainer Redinger: “TLT-Turbo is closely monitoring developments around the spread of Coronavirus (COVID-19). As a company with a global footprint, our priority remains the safety of our employees and our clients. Importantly, we remain dedicated to ensuring that we deliver on our commitment to our clients amid these challenging times. TLT-Turbo is taking our response to the developing Coronavirus outbreak seriously and we have put measures in place to ensure ongoing production and remote assistance for clients. Ensuring that TLT-Turbo is operationally resilient is of paramount importance to our clients and organization. As the number of Coronavirus cases continues to climb, we are taking steps to ensure that we are, in fact, resilient.”

Specific arrangements for each of TLT-Turbo’s 15 offices located worldwide will be based on local legislation and government responses but plans are in place to ensure our operational continuity.

Thanks to intensive and coordinated efforts, the COVID-19 situation in China is improving with the number of confirmed cases decreasing from last month. TLT-Turbo has received reports from our office in Sichuan stating that as of 25 March 2020 no TLT-Turbo employees in the region have been infected with the Coronavirus and that they are now once again operational. Stringent hygiene and prevention protocols are in place for all employees and while sales discussions are still limited to electronic platforms, these developments are encouraging.

Currently, TLT-Turbo manufacturing facilities in the USA, Korea and Germany are also operational. The staff present at these sites have been provided with personal protective equipment (PPE) as advised by global health organizations and all recommended hygiene measures are in place. The number of staff on site has been reduced where required along with the number of suppliers and external persons allowed on site. All suppliers are required to comply with TLT-Turbo’s prevention protocols on arrival.

The closures affecting manufacturing and delivery currently include TLT-Turbo Africa and TLT-Turbo India who are subject to government mandated national shutdowns – although this only for a period of 21 days. For sales offices and smaller branches, TLT-Turbo has implemented remote working arrangements to ensure that administrational, sales and consulting processes continue as normal.  

Additional measures taken by TLT-Turbo to protect the health and safety of our staff include cancelling all work-related travel, restricting client and internal meetings to electronic platforms, and complying with client hygiene and prevention protocols if and where field services are conducted.

TLT-Turbo Global Co-Managing Director, Xiongfei Zhao: “As your trusted ventilation partner, we are taking every necessary step to continue to provide the high-quality service and stability you rely on, while safeguarding the health and wellbeing of our employees and our clients. We have and will continue to take prudent, precautionary actions that allow us to provide the excellent support you have come to expect from us – including a focus on leveraging electronic platforms as far as possible, and flexibility to accommodate client needs and ensuring we proactively engage with you to gather real-time feedback. Importantly, TLT-Turbo remains as fully functional as this global crisis allows and we are prepared to provide continuity of service as the environment around us evolves. We take tremendous pride in being trusted suppliers to your business and will do everything in our power to deliver on that promise. Accordingly, we encourage you to contact your client service teams who are ready to offer assistance in any meaningful way possible and answer any further questions.”

TLT-Turbo will continue to monitor this evolving situation in each of our regions of operation and will ensure swift and decisive responses as the situation changes.

Mr. Wan extends his gratitude to the agencies, organizations and professionals who have provided guidance to the company during this challenging period. “In our 145-year history TLT-Turbo has overcome numerous challenges to our business and survived global events that have threatened the livelihood of our employees. We have overcome these and emerged stronger. In the crisis we face today we will take every possible measure to ensure our continuity and to safeguard the wellbeing of our team along with our clients’ operations. Although this may be a time of business as ‘un-usual’ we remain agile in our delivery of ventilation solutions.”

We encourage concerned clients and suppliers to reach out their TLT-Turbo representatives in the various regions. Locate your nearest point of contact here.